Technology Management
Responsive + Proactive Managed IT Support you can trust.
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Trusted.
Don’t just take our word for it, we are the Highest Rated Technology Management Provider in NY’s Capital Region with 44 five-star reviews and counting! Our customers trust the work that we do
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Responsive.
Our average response time is just 8 minutes, compared to our competitor’s average of 5.5-hours!
Your business simply can’t afford to wait hours, and we understand that.
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Unique.
We turned an inefficient ticketing-system model on its head and developed our own process from scratch. When we receive a call, we immediately evaluate the issue and escalate it to the appropriate engineer for real-time resolution.
What makes our Managed IT Solution better than the rest?
Unlimited remote user support for end-user devices and software applications
Managed anti-virus protection
Managed offsite backups updated daily to our Saratoga Springs, NY data center
24×7 monitoring of device performance to include: proactive alerting of excessive CPU, memory, storage and other performance parameters
Vendor management: Serve as primary interface to all technology vendors
Managed IT Support
Responsive + Proactive Managed IT Support you can trust.
Unlimited End-User Support
Receive responsive support when you need it the most. Get instant technical support from our live help desk by phone, email or our client portal.
Network Management
The network is the critical gear that keeps the whole operation running. We’ll keep a real-time view of all the devices on it and how they’re connected—so we always know what’s happening.
24/7 Proactive Monitoring
We monitor, manage, and secure your network devices, servers, workstations, data backup, network security, cloud infrastructure, and any other critical IT-related products or services.
Virtual CIO & Strategic Planning
We’ll create a strategic technology roadmap for your business by guiding you through proper planning, budgeting and detailed reporting to successfully execute your IT initiatives.